Privacy Policy

Information We Collect

We collect information to provide better financial recovery services and educational content. The data we gather helps us understand your needs and deliver personalized guidance for your financial situation.

How We Use Your Information

Your information helps us deliver educational content and support services tailored to your financial learning journey. We process your data responsibly and only for legitimate business purposes.

• Provide access to our financial recovery educational programs and resources
• Send you relevant updates about new learning materials and platform features
• Respond to your inquiries and provide customer support
• Improve our services based on user feedback and usage patterns
• Ensure platform security and prevent fraudulent activities
• Comply with legal obligations and regulatory requirements in Greece

Data Sharing and Third Parties

We work with trusted partners to deliver our services effectively. Any data sharing is done with strict agreements to protect your privacy and is limited to what's necessary for service delivery.

We may share your information with:

• Educational content providers who help deliver learning materials
• Technology service providers for platform hosting and maintenance
• Payment processors for handling subscription transactions securely
• Analytics services to understand how to improve our platform
• Legal authorities when required by law or to protect our users

All third-party partners are carefully vetted and bound by strict confidentiality agreements. They can only access information necessary for their specific services and cannot use your data for their own purposes.

Data Security Measures

We implement comprehensive security measures to protect your personal information. Our approach includes both technical safeguards and organizational procedures to prevent unauthorized access or disclosure.

Our security practices include:

• Encryption of sensitive data both in transit and at rest
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Secure backup procedures with encrypted storage
• Regular staff training on data protection and privacy practices
• Incident response procedures for potential security breaches

While we take every reasonable precaution to protect your data, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

• Account information: Retained while your account is active and for 3 years after closure
• Learning progress data: Kept for 2 years after last platform activity
• Communication records: Stored for 5 years for quality and legal purposes
• Technical logs: Automatically deleted after 12 months
• Marketing preferences: Maintained until you unsubscribe or request deletion

When data is no longer needed, we securely delete it from our systems and ensure our partners do the same. Some information may be retained in anonymized form for statistical analysis and service improvement.

International Data Transfers

As a Greece-based company, we primarily process data within the European Union. However, some of our trusted service providers may be located outside the EU. When this occurs, we ensure appropriate safeguards are in place.

For international transfers, we use:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for countries with equivalent privacy protections
• Additional security measures for transfers to countries without adequacy decisions

We regularly review our international partners and transfer mechanisms to ensure your data remains protected regardless of where it's processed.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and provide personalized content. You can control cookie settings through your browser preferences.

We use different types of cookies:

• Essential cookies: Required for basic website functionality and security
• Performance cookies: Help us understand how visitors use our site
• Functional cookies: Remember your preferences and personalize content
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can disable non-essential cookies through your browser settings, though this may affect some website features. We respect "Do Not Track" signals where technically feasible.

Children's Privacy

Our platform is designed for adults seeking financial recovery guidance. We don't knowingly collect personal information from children under 16 years of age without parental consent.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

We encourage you to review this policy periodically. Continued use of our services after changes indicates your acceptance of the updated terms. The effective date at the bottom of this page shows when the policy was last modified.